Frequently Asked Questions
Find quick answers to questions about shipping, returns, sizes, and more.
How long does shipping take?
• Ready for dispatch within Germany in 2–4 working days
• Free shipping on orders over €50
Can I return items?
No, but you have 14 days from receipt of your order to contact us if there is anything wrong with your goods. This only applies to damaged or incorrectly delivered goods. Learn more
Mein Produkt ist fehlerhaft. Was nun?
Das tut uns leid! Sollte dein Produkt beschädigt sein, einen Druckfehler haben oder wir haben dir den falschen Artikel geschickt, melde dich bitte sofort bei uns unter kontakt@jlcloth.com – am besten mit deiner Bestellnummer und Fotos des Fehlers. Wir kümmern uns umgehend um kostenlosen Ersatz oder eine Erstattung.
Which payment methods do you support?
Klarna, PayPal, Apple Pay, credit card (Visa, Mastercard)
How do I find the right size?
Use our size guide on every product page.
How can I reach you?
By email: business.justinfr@gmail.com
Answer: 24–48h
When will I receive my order?
We strive to ship your order as quickly as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.